About the hotel

METROPOL Grand Hotel Gelendzhik 5* is the leading five-star hotel on the Black Sea coast of Russia. There are 380 rooms with impeccable service (suites, bungalows and detached villas), restaurants, bars and SPA - everything you need for a luxurious vacation or a comfortable business trip. The hotel is located on the shore of the Black Sea, at Mis Tolstiy beach. Gelendzhik promenade starts right from here and stretches along the Gulf for 10 km. There is an hotel beach, swimming pools, including a heated outdoor pool, a water park, a fitness club, 2 tennis courts and a soccer field.

What's nearby

Sights
  • Sculpture "White Bride"
    Gateway of Gelendzhik
    Plesetsk Waterfalls
    Andreevsky Park
    V.G. Korolenko's house-museum
    The famous rock "Sail".
    Waterfalls and dolmens of the Zhane river
    Cultural center "Old Park"
Location
  • Airport Gelendzhik
    (20 minutes by taxi)
Entertainment
  • Safari Park
    Olimp Park
    Gelendzhik Dolphinarium
    Safari Park
    Dolphinarium
    Olymp Entertainment Complex
    Horse riding

Hotel facilities

Event halls (10 rooms)

Banquet and conference hall "Versailles", 530 m²

Please choose seating chart

Cinema and Concert Hall "Renaissance", 769 m²

Please choose seating chart

Meeting room "Montparnasse", 44 m²

Please choose seating chart

FAQ

How much will the room cost if I stay for a month?

We take a personal approach to loyal guests and provide special tariffs for longer stays.

To clarify the cost of living, you can call +7 (86141) 4 38 08 or reservations@metghg.ru or see current prices on our website.

Are there discounts for retired people?

Unfortunately, there are no discounts for pensioners. However, you can book a room at the lowest possible cost on our official website by registering in the AZIMUT Bonus program.

Is there a discount for large group stays?

Yes. When booking 8 rooms or more, you can contact the sales department at sales@metghg.ru and an individual offer will be developed for you.

Are there any discounts if I book a room for my birthday?

Yes. The hotel has a "Birthday of the Month" promotion, which provides a 20% discount on the "Best Price of the Day" tariff.

Does the hotel participate in any other loyalty programs?

Yes. You can get acquainted with all affiliate programs that are available to all our guests in the "Our partners" section.

Is it possible to book a room on a specific floor and with a view of (sea, river, park), how much does it cost?

When booking, we cannot guarantee a specific room with the view you are interested in, on a specific floor. But when booking, you can express your wishes, which we will take into account as far as possible. This service is free.

Why do you not warn and cancel the reservation after 3 pm?

For non-guaranteed (i.e., no pre-payment) confirmed bookings, if the guest does not indicate the exact time of arrival and does not warn in advance about the time of arrival, the room according to the terms of the reservation may be canceled after 3 pm on the date of arrival local time. To guarantee your reservation, we recommend that you pay for the first night of your stay in accordance with the terms of your chosen tariff.

Is it possible to accommodate two guests in a single room, three guests in a double room, etc.?

There are no special single rooms in the hotel. The minimum number of people in a room is one, and the maximum depends on the category of the selected room and the availability of extra beds in it. You can find this information on our website, in the description of the rooms. Children up to 6 years old stay free of charge at the Metropol Grand Hotel. Supplement for children from 6 to 12 years old is 1300 rubles per day.

How to book a room?

You can book a hotel room in several ways: by phone, e-mail, at the reception desk, on the official website, as well as through third-party organizations and Internet sites.
When booking through third-party organizations and online platforms, you will not be able to receive points and nights for your stay under the AZIMUT Bonus program*

*When staying in A-Hotels, they are not charged even when booking on the official website.

How to check a booking request?

You can find information about the booking in the confirmation sent to the e-mail you specified when booking, or in the Personal Account created on our website.

How far in advance do I need to book a hotel room?

If rooms are available, you can make a reservation at any time convenient for you and in any way convenient for you. For early bookings from (3 to 14 days depending on the season and hotel occupancy), you get a discount on accommodation. We also recommend booking in advance due to occasional high occupancy and large events at our hotel.

Is it possible to book a room in my name for another guest to live in it

This is possible if you book through the hotel's website or booking service. When checking into the hotel, you must provide this information to the employee or make changes to the reservation in advance by phone or mail. However, according to the rules, the guest will still need to present his passport upon check-in and live under his own name.

Is it possible to book several rooms for the same name?

Yes, it is possible to book several rooms at the same time. If possible, the hotel staff will reach out to you to clarify the names of all guests who will be staying.

Is it possible to rent rooms by the hour, for example for filming?

The minimum cost of living is equal to the cost of the day, and you can stay in the room as long as you need.

What are the benefits of online booking?

Our guests will be the first to know about promotions and discounts that are available only on our website

And when you register in the AZIMUT Bonus loyalty program, you will receive points and nights for each stay booked on the site, and additional discounts on all tariffs.

Is online booking safe?

Our site does not store any payment data of users.
For payment, high-quality online payment gateways are used, making them as safe as possible.
And the interaction is based on the secure https protocol (the data you enter, as well as the data transmitted between the payment gateway and the bank, are encrypted) and complies with the international PCI DSS card payment security standards.
As a result, online booking is safe and secure.

Can I pay for accommodation through my company an how to do it?

To pay by bank transfer, send a request to reservations@metghg.ru and specify the company details in it. We will issue you an invoice for payment.

Do I have to pay a resort fee at the hotel?

Yes, the resort fee is 30 rubles per day.

Is it possible to change currency at the hotel?

The hotel does not have a currency exchange office.

What is included in the price?

The price includes standard accommodation and use of the thermal zone of the SPA center, swimming pools and a children's room. You can read more about the services in the description of the tariff you have chosen.

Is it necessary to put down a deposit?

There is no mandatory deposit required at the hotel. It is possible to make a deposit for additional expenses at the request of the guest.

Does the hotel work with or without VAT?

The hotel works with VAT, but sells spa vouchers that are not subject to VAT.

What other additional fees might there be?

There are no mandatory fees from the hotel. However, some hotel services are available at an additional cost (for example, breakfast, laundry and dry cleaning services, late check-out), so we ask you to check the availability and cost in advance.

Can I pay with cash/card upon arrival?

Payment can be made either in cash or by credit card, unless the terms of the tariff provide for payment before check-in

Did my booking go through? Can I duplicate a check?

Confirmation of a successful payment is a check that comes to your e-mail after booking a room along with a confirmation from the hotel. If you need to duplicate the receipt, the guest can inform the receptionist about this.

If the payment was made through an agency, you should contact its representatives.

Is payment accepted in dollars?

Payment is accepted only in the national currency of Russia - rubles.

Why is there one price on the site, but at the reception desk they say a higher price for the room?

This is due to the fact that the "Best Price of the Day" tariff is provided at the reception desk, which does not include possible discounts on promotions and special offers when booking on the official website.

Why are the room rates different for different dates? What does it depend on?

Dynamic price change depends on hotel occupancy, day of the week, major events at the hotel.

Is the price per night per room or per person?

The cost of a night's stay is indicated per room. This amount depends on the number of guests if breakfast is included in the rate (as well as half board meals, event tickets, etc.).

Can I split the payment among several people?

Yes, this is possible subject to payment of accommodation at check-in by guests staying in the same room.

Before paying, please inform the receptionist about the split.

Is prepayment required when booking a room? In what ways can I make an advance payment?

With a tariff that does not require prepayment, no. You will be given a link to pay, and payment can be made directly at the reception desk.

Prepayment is required only if the guest wants to guarantee the reservation or according to the terms of the rate, payment must be made at the time of booking.

Is there a QR code on your receipts?

Yes, you will find the QR code on all receipts from the hotel.

Can a booking be canceled without my knowledge?
In case of non-guaranteed (no advance payment) confirmed booking, if the Guest did not indicate the exact time of arrival, the reservation may be canceled after 3 pm of the date of arrival local time. Guaranteed bookings are held until 12:00 pm local time on the day following the date of arrival.
How to change the room category?

To do this, contact the managers at the counter. When upgrading the room category, you must pay the difference between the booked category and the one you want to check in, according to the "Best Rate of the Day" tariff. There are separate conditions for members of the loyalty program and, if possible, the hotel is ready to provide an upgrade to the room category at no additional charge.

How to cancel a booking?

You can cancel the booking yourself in your Personal Account on the website, subject to the cancellation deadlines for the rate you have chosen. For additional questions, you can contact the hotel directly by phone or e-mail

Is there a late cancellation fee?

The amount of the late cancellation penalty depends on the conditions of the rate booked. Cancellation dates are stated on the booking confirmation. 

When will the money be returned upon cancellation of the reservation, if there was an advance payment?

Card refunds in rare cases take up to 45 business days and depend on the work of partner banks. But usually it happens within just a few days.

How to change booking dates?

You can change the dates of your stay in the same way that you booked your stay, that is, in your Personal Account, through the reservation department, by requesting the agency through which the booking was made.

Will the money be returned if I leave the hotel early?

If the conditions of the tariff allow it. Refunds are made in the same way you made the payment.

Is it possible to leave my luggage somewhere on the day of check-in before check-in and until the evening on the day of check-out?

Yes, it's possible. The hotel has a free luggage room.

Is the front desk open 24/7?

The reception service is open around the clock.

Is it possible to check in with a driver's license, a foreign passport, or some other documents other than a passport?

The identity documents of citizens required for registration are:

• passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation on the territory of the Russian Federation;

• passport of a citizen of the USSR, proving the identity of a citizen of the Russian Federation, until it is replaced within the prescribed period with a passport of a citizen of the Russian Federation;

• birth certificate - for a person under the age of 14;

• passport of a citizen of the Russian Federation, proving the identity of a citizen of the Russian Federation outside the Russian Federation, for a person permanently residing outside the Russian Federation;

• temporary identity card of a citizen of the Russian Federation;

• passport of a foreign citizen or other document established by federal law or recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a foreign citizen;

• a document issued by a foreign state and recognized in accordance with an international treaty of the Russian Federation as a document proving the identity of a stateless person;

• temporary residence permit for a stateless person;

• residence permit of a stateless person. As well as a sailor's passport.

Do I need separate documents for a child?

To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to escort.

Checking in the hotel of minors who have reached the age of 14, in the absence of being next to their legal representatives, is carried out on the basis of documents proving the identity of these minors, subject to the consent of the legal representatives (one of them).

Is there an option for early check-in late check-out, how much does it cost? What if I arrive in the city late at night?

Early check-in service is subject to availability. When booking in advance and with the need for early check-in (from 2 am to 2 pm), the guest pays an additional 50% of the room rate on the day of check-in at the rate "Best Rate of the Day"; for early check-in from 12 am to 2 am – the guest pays 100% of the cost of the previous night's stay in the room of the selected category at the rate "Best Price of the Day", in accordance with paragraph 27 of the Decree of the Government of the Russian Federation dated November 18, 2020 No. 1853 "On approval of the Rules for the provision of hotel services in the Russian Federation" Participants of the AZIMUT Bonus program can actually be provided with an early check-in free of charge from 9 am, subject to availability.

The possibility of a late check-out is specified on the day of departure. When extending the stay from 12 pm to 6 pm of the current day, a payment of 50% of the cost of the room per day is charged at the rate "Best Rate of the Day" on the day of departure. If the guest plans to stay in the room after 6 pm, 100% of the daily rate will be charged. For AZIMUT Bonus program participants, the late check-out service until 4 pm is provided free of charge, subject to availability.
 

What documents are needed to check into a hotel?

For accommodation in the hotel, the Guest shows the passport of the Russian Federation, for children under 14 years of age, birth certificates are required.

Is it possible to check in a second guest at the hotel without a passport?

No, passport must be presented by all guests staying in the room

I have lost my booking confirmation number, what should I do?

The hotel staff will be able to find your booking by last name and first name.

Can I stay incognito?

No. We guarantee that the hotel does not transfer the personal data of the Guests to third parties, except in cases where the provision of information is a special obligation in accordance with the law of the Russian Federation. However, you must present an identity document to the hotel staff upon check-in.

How to get to the hotel from the train station/airport?

There are several ways to get to our hotel:

1. Use the services of a taxi and get to the address Revolutionary 53.

2. You can also use the transfer services on hotel cars and book a meeting from any railway station or airport.

On the territory of each station and at each airport there is a fixed-route taxi that can take guests to the nearest bus station, and from there you can take regular buses to the New Bus Station of the city of Gelendzhik. From the new bus station, in the same way, you can take a taxi or public transport.

How long does it take to get from the train station/airport to the hotel?

From the airport or railway station in Anapa (100 km) - 2.5 hours.

From the airport or railway station in Krasnodar (180 km) - 3.5 - 4 hours.

From Novorossiysk railway station (35 km) - 1 hour

From the airport in Gelendzhik (15 km) - 35-40 minutes.

From the airport in Sochi (247 km) - 6.5-7 hours.

Where is the nearest public transport stop located?

The nearest stop to the city center of Gelendzhik is located 200 meters from the hotel on Yuzhnaya street 3, bus number "17".

How to get from the hotel to the city center?

1. By hotel business class car - 4 km (15 minutes).

2. Use the services of a local taxi - 4 km (15 minutes).

3. On foot: go down the alley on the territory of the hotel down, reach the gate and go down to the embankment. Going down to the embankment, you go straight and after 25 minutes of leisurely walking you will reach the center (4 km). The total length of the embankment is 14 km.

How to get from the hotel to…

1. Gelendzhik Embankment - 4 km from the hotel (15 minutes by car).

2. Local History Museum - 4.5 km from the hotel (15 minutes by car).

3. Gelendzhik Dolphinarium - 5.7 km from the hotel (20 minutes by car).

4. Safari Park - 7.8 km from the hotel (25 minutes by car).

5. Golf Resort (golf course and restaurant) - 16 km from the hotel (35 minutes by car).

6. Château De Talout (winery and restaurant) - 4.6 km from the hotel (15 minutes by car).

Can we be met at the airport? How much will it cost?

Guests can always be met by our professional drivers in business-class cars from anywhere in the region and Russia.

The cost of meeting guests from Gelendzhik Airport will be 2500 rubles. The driver will always wait for guests at the baggage claim area with a sign "Metropol Grand Hotel Gelendzhik" and help with luggage.

Is there a shuttle to the hotel from the airport? How to order it? What is the price?

Yes, we can escort guests to the airport/railway station in our hotel vehicles. You can order a transfer by calling or directly contacting the concierge service, the cost depends on the route:

Gelendzhik Airport - 2,500 rubles.

Railway station of Novorossiysk - 5,000 rubles.

Airport in the city of Anapa and the railway station in the city of Anapa - 7,000 rubles.

Is there parking at the hotel? How much does it cost? Is it opened, guarded? If not, where is the nearest car park?

Yes, there are 3 parking lots on site, which are included in the price of guests' accommodation, they are free: a small parking lot on the side of the hotel exit, a large parking lot behind the hotel building and an underground parking lot, which is also located on a large parking lot.< /p>

All parking lots are guarded and equipped with video surveillance cameras.

Will the payment for a minivan be the same as for a passenger car?

For hotel guests, the parking of any car will be free.

Will parking be free?

Almost always there are free places for guest cars on the territory of the hotel.

Is it possible to leave the car overnight?

Yes, you can, it is also included in the price.

Does the hotel have parking for motorcycles? How much does it cost?

The hotel has parking spaces for motorcycles, free of charge for hotel guests.

Is there bike parking?

On site during summer, there is not only free parking for bicycles, but also an hourly rental service for bicycles of various types.

Is the architecture suitable for the elderly and people with limited mobility? Are there special rooms for disabled guests?

The architecture is suitable for the elderly and people with limited mobility. Our hotel has a special category of rooms for guests with disabilities. The room has everything for the most comfortable stay of guests: flooring for easy movement in a wheelchair, a specially equipped toilet.

Does the hotel have an elevator?

On the first floor of the main building there is an elevator to each wing of the hotel: two elevators to each wing (6 elevators).

Can I bring my dog/cat with me?

You can bring a pet (dogs only) up to 4 kg to the hotel for an additional charge of 3000 rubles per day.

Where is the nearest ATM / branch of Sberbank located?

The nearest ATM "Sberbank" located on the first floor of the hotel.

Can I book tours/transfers at the hotel?

Yes, tours and transfers to anywhere in Russia can be ordered from the concierge service of the Metropol Gelendzhik Hotel.

How many floors are there in the hotel?

In total, the hotel has 8 floors, of which 6 are residential. On the 8th floor of the hotel there is a wonderful restaurant "Fusion" with a wonderful panoramic view of the bay of the city, deluxe rooms and "Presidential Suite".

How to contact the receptionist?

There are several ways to call the receptionist:

1. By mobile phone: +7 (86141) 4 38 00

2. By phone in the room: digit 0.

What is your WIFI password?

The hotel provides free Wi-Fi for hotel guests, just join the "METROPOL" open network, log in in the open window in any convenient way and join.

Can I make international long distance calls from the hotel? And how is this possible?

You can contact the information service of the hotel by mobile phone or through a landline phone located on the desktop in the room.

Otelde araba kiralamak mümkün mü?

The hotel can rent a car of various categories through the concierge service or use the services of car sharing.

Does the hotel have a laundry service?

The hotel's laundry service is open from 8 am to 8 pm. A sheet with a list of services is in each room in a closet with a safe.

Is there a place in the hotel where you can work with a laptop?

On the third floor of the main building there is a comfortable "coworking" with upholstered furniture and a printer, printing on which is carried out by connecting the device via Wi-Fi.

Has your hotel received awards and recognition?

Yes, you can find information on the hotel page, and we announce new awards in the AZIMUT Life section.

Are guests allowed in the hotel? Until what time is this acceptable?

Yes, hotel guests are allowed until 11 pm. The lobby bar can be visited at any time.

Where can I get information about all hotel services?

You can check all the services of the hotel with any employee of the guest service, on the official website of the hotel, by calling +7 (86141) 4 38 00 by calling the phone in the room 0.

Where is smoking allowed in the hotel?

Our hotel is non-smoking, there is only one designated smoking area - on the street at the entrance to the hotel.

Can you send a copy of the star rating certificate?

Of course, for this, please contact the reception desk or contact us by e-mail.

Do the hotel rooms have air conditioning?

Each room has air conditioning, guests can adjust the speed and temperature.

Is there kitchenware in the hotel rooms?

Yes, depending on the chosen category, each room has dishes (saucers, cups, glasses, electric kettle, wine glasses)

Are toiletries provided in the rooms or should I bring my own?

The rooms have toiletries (shower gel, dental kits, shampoos, soap).

Are there shaving accessories?

Yes, we can provide guests with shaving supplies upon request.

Is there WiFi and how much does it cost?

WiFi is free for hotel guests.

Does your TV have USB/HDMI ports?

Each TV has the ability to connect a device via HDMI. Unfortunately, there is no USB connection.

Will it be possible to request a corkscrew in the room?

Yes, you can, just contact the reception.

What is the difference: superior, standard, apartments?

Superior differs from all categories by its smallest square (29 sq.m), the presence of only a bath and not a guaranteed view.

Grand Superior differs from Superior by its larger square (32-33 sq.m.), the presence of both a bath and a shower cabin, the view in this category is not guaranteed.

Deluxe differs from Grand Superior only in guaranteed sea views.

The Luxe category room differs from the Deluxe by its extended area (two rooms with a total area of 62 sq.m.), a large panoramic balcony, a dining table, a coffee machine and two mini bars. The Metropol Suite is absolutely identical, but guarantees guests a wonderful view of the sea.

The Presidential Suite category room is distinguished by the largest area in the main building of the hotel (199 sq.m.), a large panoramic balcony, an equipped kitchen with a separate entrance, a dining area, two bedrooms, a bath, a massage experience shower and a large walk-in closet in the master bedroom.

Superior room in bungalow differs from other rooms in its location (a detached bungalow with 10 rooms), area - 31-33 sq.m.

The Bungalow Suite differs from the Superior Bungalow Room by its extended area (62 sq.m.), the presence of a dining area with an equipped kitchen and the location on the second floor of each bungalow.

Metropol Grand Deluxe Villa is a representative of the category of VIP rooms, distinguished by its individual location separate from the main building, it is a cottage of 250 sq.m., equipped with its own thermal area, outdoor pool, kitchen, dining area. On the second floor there are three bedrooms (1 children's room with two separate beds, 1 with two separate beds and the main bedroom with one large bed). On the roof there is a great relaxation area: a lounge area, a bar counter, a sunbathing area with sun loungers and a barbecue area.

Are there rooms for people with limited mobility?

Our hotel has a special category of rooms for guests with disabilities. The room has everything for the most comfortable stay of guests: flooring for easy movement in a wheelchair, a specially equipped toilet.

Are there rooms where I can smoke?

The hotel itself is non-smoking, and the rooms are equipped with smoke detectors. But you can smoke on the street near the hotel, in a special area.

Is it possible to light candles in the room?

Lighting candles is prohibited by fire safety requirements, smoke detectors are installed in the rooms.

Do all rooms have a toilet?

Yes, all rooms have a toilet. There are several in the Presidential Suite and the Metropol Grand Deluxe Villa.

Are there any rooms with a bathtub?

Yes, all rooms have a bathtub. Many, but not all, rooms have walk-in showers.

Is there a hair dryer in the rooms?

Yes, all rooms have a hair dryer, you can find it either in the coat closet or in the bathroom.

Is there an iron in the rooms?

Yes, you can find it in the ironing board closet in each room category.

Is there a refrigerator in the rooms?

Refrigerators are available only in the rooms of the Presidential Suite, Bungalow Suite and Metropol Grand Deluxe Villa categories, the rest of the rooms have a minibar (cooling cabinet), the cost of which is included in the price.

Is there a freezer in the refrigerator?

A freezer is available in the Presidential Suite and the Metropol Grand Deluxe Villa.

Is there a safe in the rooms?

Yes, there is a safe in every room. The location and number of safes depends on the chosen room category.

Do the rooms have a balcony?

Yes, each room category has a balcony.

Is there a washing machine in the room?

The washing machine is only available in Bungalow Suite rooms.

Is there cable TV in the rooms?

Yes, each room has cable TV with an expanded list of channels: from federal to entertainment and sports.

Is there a kettle in the room?

There is an electric kettle in every room of any category.

Are there bathrobes and slippers in the rooms?

Yes, there are slippers and bathrobes in every room. It is also possible to provide special children's slippers and bathrobes from 0 to 10 years old.

Do I have to pay extra for bed linen and towels?

No, this is included in the price.

What are the hotel cleaning policies? How often are the rooms cleaned?

The rooms are cleaned every day until 6 pm. Additional cleaning is provided for a fee: 1,000 rubles - regular cleaning, 2,000 rubles - with a change of linen.

What time and in what format is breakfast served? How much does it cost (including per child)?

Breakfast at the hotel is held in buffet style from 7:30 to 11:00 (weekends from 7 am to 11:30 am) at the "Rivera" restaurant. The cost per adult is 2,800 rubles, children from 6 to 12 years old - a 50% discount (1,400 rubles), children from 0 to 5 years old - free of charge. Breakfast for hotel guests is complementary.

Is it possible to have lunch/dinner directly at the hotel? What format are they in? What time? How much does it cost (including for a child)?

Lunch and dinner (depending on load and season) can also be served in buffet style; at the "Rivera" restaurant. At any time you can eat in the Atrium lobby bar, order meals to your room through Room Service. From Tuesday to Saturday (out of season - Friday and Saturday) you can dine in the A la carte format at the Fusion restaurant on the 8th floor with a beautiful sea view from 7 pm to 11:30 pm.

Where is the nearest place to shop for groceries/breakfast/dinner? Where is the nearest home improvement store?

The nearest grocery and hardware stores are located on Krymskaya Street in the Chernomorsky residential complex. Near the main entrance on the street there are two shops for essential goods, clothes and swimwear.

You can dine outside the hotel nearby in the Lavash restaurant (Armenian cuisine), "Pier 93" (gastropub) and "San Michel" (Sicilian cuisine).

Is there an A la carte menu?

Yes, we have A la carte meals at Fusion Restaurant and lobby bar "Atrium".

What restaurants and bars are there in the hotel? How do they work, what menu is there?

The hotel has numerous food outlets:

Restaurant "Riviera" works according to the "buffet" system from 7:30 am to 11:00 am

Lobby bar "Atrium" open 24/7 (Mediterranean cuisine)

Restaurant "Fusion" open certain days from 7 pm to 11:30 pm (author's cuisine with a Mediterranean accent)

Phyto Bar is open at the SPA hotel from 10 am to 10 pm (snacks, drinks, fresh juices).

Are there vegan, allergic or other specialty items on the menu?

There are special gluten-free dishes on every menu, but a separate healthy food menu is still under development. All employees of food outlets will help you to choose healthy and non-allergic foods.

Is it possible to order food and drinks, children's menu in the room?

Yes, you can order food delivery to your room at any time (24/7) using the menu, which is located on the desktop in the room in the form of a QR code. There is a children's menu at every food outlet.

Does the restaurant have a children's menu and high chair?

Yes, every food outlet has a children's menu, as well as high chairs.

Does the hotel have a sports/gym, how much does it cost to use, do I need a report from a doctor? What hours is the gym open?

Yes, the hotel has a fitness room, which is located on the second floor of the SPA complex. For hotel guests, visiting the fitness room is complementary, for residents and guests of the city, visiting is possible only through the purchase of a daily subscription: 3,500 rubles - on weekdays, 3,800 - weekends and holidays. A doctor's note is not needed. Opening hours: 07 am - 10 pm.

Does the hotel have a swimming pool, how much does it cost to use it. Do I need a medical report to visit it? What are the opening hours?

The hotel has three areas with pools: two outdoor pools, one of which is heated to a temperature of 28 degrees and an indoor pool. Admission is free for hotel guests. The indoor pool is open from 7 a.m. to 10 p.m., the outdoor pool is open from 8 a.m. to 8 p.m., a doctor's note is not needed.

Does the hotel have a SPA and / or baths, how much does it cost to use, do I need a medical report? What are the opening hours? Will be slippers and bathrobe provided?

In the SPA complex on the first floor there is a thermal zone with five types of saunas, for hotel guests a visit is free, slippers, bathrobes and towels are issued at the SPA reception. Open from 8:00 am to 10:00 pm.

What sports facilities are available at the hotel (football, tennis)?

The hotel has a tennis court and a football field. For playing tennis, the tennis court concierge can book time, coach and equipment for guests for a separate fee. To play football at the reception of the SPA complex, you can take the ball for free.

Is there a playground nearby for children?

For the child there is a playground, which is located at the end of the alley. Also, on the first floor of the hotel there is a children's club with professional educators who will help children have an interesting time: board games, cooking classes, XBOX, TV with cartoons. On holidays and during the summer season, the animation team works with an exciting program from morning to evening.

Is there a children's room in the hotel?

On the ground floor of the hotel there is a kids club with professional educators who will help children have fun: board games, cooking classes, XBOX, TV with cartoons and much more.

Does the hotel have a wheelchair room?

Yes, the hotel has a luggage room at the reception, where guests can store their strollers and rent special hotel strollers at no extra charge.

Is it possible to check in a child under 18 without parents? What documents are needed?

Yes. To check into a hotel for minors under the age of 14, a parent, adoptive parent, guardian or other accompanying person must present an identity document, birth certificates of these minors, as well as the consent of the legal representatives (one of them) of the child to be accompanied. Check-in at the hotel of minors who have reached the age of 14, in the absence of legal representatives next to them, is carried out on the basis of documents proving the identity of these minors and the consent of legal representatives (one of them).

Does the staff speak English? What other languages do the staff speak?

Yes, most of the hotel staff speaks English and some employees have knowledge of other languages.

Is the conference room available for a certain date?

It is best to discuss the issues of arranging the rental of conference rooms with our sales department at +7 (86141) 4 38 00

Is it possible to prepare a gift/surprise (for example, flowers, champagne) for a wedding or birthday?

Yes, our Guest Relations team will help you arrange surprises for birthdays, weddings, etc. in the form of a sweet compliment, balls, flowers. Colleagues will be able to connect you with specialists by phone +7 (86141) 4 38 00

Can you celebrate your wedding? What options does your hotel have for this?

Yes, we have all the necessary conditions for a wonderful wedding celebration: large banquet halls in the congress center, a beautiful alley with hearts, individual coordination of dishes and much more. All these questions can be discussed with our sales department by phone +7 (86141) 4 38 00

Can you host a conference, seminar or other business event? What are the possibilities for this?

Yes, in our congress center there are 7 zones for holding conferences and negotiations of various sizes, there is a large concert hall with a capacity of up to 800 people with a projector and a movie screen. For more information on organizing a conference at the hotel, please contact the sales department.

What hotel services can be paid for with a bonus card?

It is not possible to pay for any services with bonuses at the Metropol Grand Hotel Gelendzhik.

Do I need to present my card to receive a discount?

You do not need to provide a card to receive a discount. You can book accommodation at special rates for members of the loyalty program only on our official website.

Members of the loyalty program with Platinum status can get a 20% discount in bars and restaurants on the territory of the hotel if they close the account for the room number by indicating the AZIMUT Bonus program member number in advance.

How to activate my account and agree to the terms of the AZIMUT Bonus program?

You can activate your account and confirm participation in the AZIMUT Bonus loyalty program in a welcome letter, which we will send to your mail after registration. Don't forget to confirm your membership to earn points for your stays at the chain's hotels.

I am a member of the loyalty program, can I get a discount when booking by phone?

The AZIMUT Bonus loyalty program discount is provided only when booking on our official website in the Personal Account.

What are the conditions for using the privileges of the AZIMUT Bonus loyalty program?

Members of the AZIMUT Bonus program have access to 4 statuses, which are assigned depending on the number of points and nights earned within 365 days:

Bonus, Silver, Gold, Platinum.

Each status allows a member of the loyalty program to take advantage of privileges in the hotels of the AZIMUT network participating in the program*:

You can find a detailed list of privileges in the 'AZIMUT Bonus Benefits' section.

These privileges can only be used by the participant of the AZIMUT Bonus program, in whose name and surname the Personal Account on the site and the bonus account are registered. They are provided to the member based on his status on the date of arrival at the hotel and provided that the booking is made through the company's official sales channels: official website, telephone.

*A-Hotels do not participate in the AZIMUT Bonus loyalty program

Is it possible for several people to use one AZIMUT Bonus loyalty card?

No, two guests cannot use the same AZIMUT Bonus card.

The AZIMUT Bonus loyalty card is strictly personal and cannot be transferred to another person.

Why has my status in the AZIMUT Bonus loyalty program changed?

Maintaining your status in the loyalty program depends on how often you visit AZIMUT chain hotels and how many points and/or nights you have accumulated.

There are four statuses in the loyalty program, which are assigned in accordance with the number of accumulated points and nights. Initially, you are assigned the Bonus status. Your status changes as soon as you fulfill the conditions for assigning a new status below:

Silver status: from 70,000 points and/or 10 nights
Gold status: from 150,000 points and/or 30 nights
Platinum status: from 300,000 points and/or 50 nights

If within 12 months from the date of assigning the status — Silver, Gold or Platinum — you confirm your status by accumulating the required number of points or nights (for example, for Gold status it is 150,000 points or 30 nights), you keep your current status for another 12 months. Thus, when your status expires, the new status is calculated according to the number of points and nights accrued to your account in the 12 months since the status was assigned.

You can track your balance of points and nights in your Personal Account.

How can I use my accumulated AZIMUT Bonus points?

As part of your participation in the AZIMUT Bonus loyalty program, you can use your points as follows:

1. Book a rate for points on our website and fully pay for your stay with accumulated points.

2. Convert AZIMUT Bonus points into affiliate program points in your Personal Account on the website in the "Affiliate Programs" section.

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